333bb Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") describes how 333bb ("333bb", "we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with the online betting and gaming platform operated at 333bb.io and all associated sub-domains and mobile interfaces (collectively, the "Platform").

This Policy applies to all individuals who access or use the Platform, including registered account holders, visitors browsing without an account, and individuals who contact our customer support team. By using the Platform or creating an account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

333bb is committed to handling your personal data with transparency, care, and respect. This Policy is written in plain English so that every player — regardless of legal background — can understand how their information is managed. If any part of this Policy is unclear, please contact us at [email protected] and we will be happy to explain further.

Data Controller Information

For the purposes of applicable data protection law, 333bb is the data controller responsible for personal data collected through the Platform. As data controller, 333bb determines the purposes for which, and the means by which, personal data is processed.

• Brand Name: 333bb
• Platform URL: 333bb.io
• Contact Email: [email protected]
• Primary Market: Bangladesh
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to [email protected] with the subject line "Data Privacy Request". We aim to acknowledge all such requests within 5 business days and to fulfil verified requests within 30 calendar days.

Personal Data We Collect

333bb collects personal data through several channels: directly from you when you register, verify, or contact us; automatically when you use the Platform; and from third-party payment providers when you transact with us. The categories of personal data we collect are set out below.

3.1 Registration Data

When you create a 333bb account, we collect:

• Full legal name
• Date of birth (to verify you are aged 21 or over)
• Residential address
• Mobile phone number
• Email address
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud, we may ask you to submit:

• A copy of a government-issued photo ID (National ID card, passport, or driving licence)
• A proof-of-address document (utility bill, bank statement, or government letter dated within 3 months)
• A selfie or live facial-verification image for identity matching purposes

3.3 Transaction & Financial Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, we record:

• Mobile wallet account reference (number or token — we do not store your full mobile banking PIN)
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history associated with your account
• Account balance history

3.4 Betting & Gaming Activity Data

• Bet placement history: markets, stakes, odds, and outcomes
• Game session data: games played, session duration, win/loss records
• Bonus claims and wagering progress
• Responsible gaming tool usage (deposit limits set, time-outs activated, self-exclusion requests)

3.5 Technical & Usage Data

When you access the Platform, our servers automatically log:

• IP address and approximate geographic location (country/city level)
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation path through the Platform
• Session start and end timestamps
• Referral source (how you arrived at the Platform)

3.6 Customer Support Communications

If you contact our support team by email, live chat, or any other channel, we retain records of those communications — including the content of your messages and any attachments — for quality assurance, dispute resolution, and training purposes.

How We Use Your Data

333bb uses the personal data described in Section 3 for the following purposes:

Legal Basis for Processing

333bb processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and 333bb — i.e., to operate your account, process your bets, and handle your deposits and withdrawals. Without this processing, we cannot provide the Platform to you.
• Legal obligation: Processing that is required for 333bb to comply with applicable laws — including identity verification, anti-money-laundering checks, financial record-keeping, and responsible gaming obligations.
• Legitimate interests: Processing carried out to pursue 333bb's legitimate business interests, including fraud prevention, platform security, internal analytics, and improving the quality of our services — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where 333bb relies on consent as a legal basis — for example, for marketing communications or certain non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Third Parties

333bb does not sell your personal data to any third party. We may, however, share your data with carefully selected third-party service providers who assist us in operating the Platform, subject to strict data processing agreements that require them to protect your data to the same standard as 333bb.

6.1 Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum transaction data necessary to process your deposits and withdrawals. These are independent platforms governed by their own privacy policies.
• Identity verification providers: Third-party KYC service providers who assist with automated document verification and age-checking. These providers process your KYC data under contractual confidentiality obligations.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game studios receive session and game-round data as necessary to deliver their games and to resolve disputes. These providers do not receive your full personal profile.
• Analytics providers: Anonymised and aggregated usage data may be processed by analytics platforms to help 333bb understand Platform performance. No individually identifiable data is shared for this purpose.
• Law enforcement and regulatory authorities: 333bb may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where required to do so by law, court order, or lawful request. 333bb will notify you of such disclosure where legally permitted to do so.

6.2 No Cross-Border Transfers Without Safeguards

Where any transfer of personal data takes place to recipients located outside Bangladesh, 333bb ensures that appropriate safeguards are in place — such as contractual data protection clauses — to maintain the same level of protection that applies on the Platform.

Cookies & Tracking Technologies

333bb uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the Platform, remember your preferences, and improve your experience. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies Used

7.2 No Advertising Cookies

333bb does not use advertising cookies, third-party retargeting pixels, or cross-site behavioural tracking scripts. We do not build advertising profiles based on your browsing behaviour.

7.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Data Security

333bb employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment records
• Hashed password storage — your password is never stored in plain text; we use a one-way cryptographic hashing algorithm with salting
• Access controls — internal access to personal data is restricted to authorised personnel on a strict need-to-know basis; all access is logged and audited
• Regular security audits — our platform and infrastructure undergo periodic security reviews and penetration testing
• Incident response procedures — in the event of a data security incident, 333bb has documented procedures to contain the breach, assess its scope, and notify affected players without undue delay

Data Retention

333bb retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The table below summarises our standard retention periods by data category:

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Your Rights & Choices

As a data subject, you hold the following rights in relation to the personal data that 333bb holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Privacy Request" and provide sufficient information for us to verify your identity before processing your request.

• Right of Access: You have the right to request a copy of the personal data 333bb holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where we have no legitimate reason to continue processing it. This right is subject to our legal record-keeping obligations.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Children & Minors

The 333bb Platform is strictly intended for adults aged 21 years and above. 333bb does not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that an account has been created by a person under 21, we will immediately suspend the account, delete all associated personal data to the extent permitted by our legal obligations, and decline to process any pending transactions on that account.

Age verification is a mandatory step in the 333bb registration process. We use KYC document checks to confirm that every player is aged 21 or above before their account is fully activated. Parents and guardians who believe a minor may have accessed the Platform should contact us immediately at [email protected] so we can take prompt action.

Changes to This Policy

333bb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of our services. When material changes are made, we will notify registered account holders by email to the address on file and by posting a prominent notice on the Platform for a minimum of 30 days prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will be revised each time an amendment is published. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should close your account and cease using the Platform before the updated Policy takes effect.

All previous versions of this Privacy Policy are archived and available upon request by contacting [email protected].

Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data, please contact the 333bb data team using the details below. All communications must be in English to ensure accurate and timely processing.

• Email: [email protected]
• Subject Line for Data Requests: "Data Privacy Request"
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Commitment: Acknowledgement within 5 business days; fulfilment within 30 calendar days

When submitting a data access or deletion request, please include your registered username and the email address associated with your account so that we can verify your identity before processing the request. 333bb may ask for additional verification in cases where identity cannot be confirmed from the information provided.